Emotional Labour and Employees in a Face-to-Face Service Environment

Emotional Labour and Employees in a Face-to-Face Service Environment ABSTRACT In many organizations there is an increase in the requirement to carry on emotional labour. Hochschild (1983) argues that these emotional demands have negative effects physically and psychologically. Management evaluations in the Bahamas focus on job satisfaction and not encompassing the employees psychological well being. This study measured emotional labour under the parameters of surface acting, deep acting and burnout via socio-demographics with the method of questionnaire survey. The results showed 1) significance in one of the social demographics for surface acting, 2) no significance for deep acting, and 3) all social demographics showed significance towards burnout. Key words: Surface Acting, Deep Acting, Burnout Emotional Labour and Employees in a Face-to-Face Service Environment Introduction The strength of the hospitality industry is not only getting a job done, but also involves getting the work done with the correct attitude, with the correct degree of authenticity, and with the correct amount of concern for guests. Every organization in the hospitality industry expects that their employees, while interacting with customers, to exhibit certain types of emotions such as friendliness, cheerfulness, warmth, enthusiasm, or confidence. Tourism together with tourism-driven construction and manufacturing accounts for approximately 60% of The Bahamas Gross Domestic Product (GDP) and directly or indirectly employs half of the archipelagos labour force. Prior to 2006, a steady growth in tourism receipts and a boom in construction of new hotels, resorts, and residences led to solid GDP growth but since the tourism receipts have begun to drop off. The global recession in 2009 took a sizeable toll on The Bahamas, resulting in a contraction in GP and a widening budget deficit. Overall growth prospects in the short run rest heavily on the fortunes of the tourism sector (CIA-The World Factbook, 2011, para. 5). In light of this, it is essential that the service rendered by the Bahamian people continues and remains exceptional. Because the interaction between the service provider and customer is the central part of a service experience that affects a customers perception of service quality, it is essential for managers or employers to control or manage employees behavior or emotional expressions to guarantee service quality. Being able to exercise self-control is a key component. However, it cannot be assumed that the employee is always going to be in a good mood. Situations will arise that will bring about negative emotions such as annoyance, anger etc. Imagine being told that one of your colleagues has just passed away. Immediately after learning this information, a guest needs some assistance specifically from you. Or even more so a guest has a bad attitude for whatever reason and decides to spit on you. What should you do? What reaction should you have? An employees emotional reaction is no longer a private experience, but a public act that is controlled by his or her employer. Rules for emotional display are developed, and training programs are mandatory. Hochschild (1983), who was the first to hone in on the effects of emotional work on flight attendants, describes this type of conflict to be emotional labour emotional job demands and emotional strategies necessary to control these demands. It was discovered that emotional labour weight could be classified into five requirements and one stressor. These would be the display of positive emotions, negative emotions, neutrality, sensitivity, and sympathy. The stressor, emotional dissonance, is then what is demanded when these particular emotional requirements are not met. Hochschild (1983) used the description of a drama-where work setting is an act from a movie or play, the customers/guests are the audience, and the individual employees are actors with rules governing how to interact with the customers/guests. At first glance, it may seem that this task should not be a difficult one to perform. It has been argued that displaying positive emotions have a positive effect on the individual. There are three acting techniques researchers have recommended that service employees carry out emotional labor using (Hochschild, 1983; Ashforth Humphrey, 1993). The first is -surface acting- described as the altering of ones external facade to suggest the appropriate or desired emotion-not necessarily personally felt. The second technique is -deep acting- described as a change of not only the external persona, but also the inner mind-set; done through utilizing empathy or sympathy. The final acting technique is -genuine acting- that happens when the employees felt emotions are harmonious with spoken emotions. In many organizations there is an increase in the requirement to carry on emotional labour. The service industry is one where participants are expected to provide exceptional and flawless behaviour. The expectancy to compartmentalize ones personal feelings and serve seems easy enough. Management expects that a service employees first and upmost responsibility is to the client and anything that comes in-between is secondary. Hochschild (1983) argues that these emotional demands have negative effects physically and psychologically. Management evaluations in the Bahamas focus on job satisfaction and not encompassing the employees psychological well being. The existing research conducted on emotional conflict and dissonance; adds vital information to the general body of knowledge. Notably, as the Bahamas number one industry is tourism, indicating a large portion of the population engages in the provision of service. There has been no study has been conducted in the Bahamas in this area. The purpose of this study is to measure employees attitudes towards emotional labour. The essential assumption is that employees attitudes are critical factors in the formation of the professed positive or negative consequence of performing emotional labor. Particularly, at what levels are emotional labour conducted via surface acting, deep acting, and the effect that it has on service workers, and its associated burnout consequence? The hypothesis is that employees attitudes are vital factors in determining the apparent positive or negative outcome of performing emotional labor. It is expected that the findings of this study can contribute not only to the existing body of literature on emotional labor, but also assist managers and others in the service industry to better understand the impact of job demands on employees. It could also assist them with employing ways to assist their employees when coping with certain conflicting situations. The research objective will be addressed by the following hypotheses: H1a: There is no relationship between gender and surface acting. H1b: There is no relationship between gender and deep acting. H1c: There is a relationship between gender and burnout. H2a: There is a relationship between age and surface acting. H2b: There is a relationship between age and deep acting. H2c: There is a relationship between age and burnout. H3a: There is a relationship between industry experience and surface acting. H3b: There is no relationship between industry experience and deep acting. H3c: There is a relationship between industry experience and burnout. H4a: There is a relationship between department and surface acting. H4b: There is no relationship between department and deep acting. H4c: There is a relationship between department and burnout. Previous studies on emotional labour placed emphasis on the service industry employees attitudes towards emotional labour as a collective, not specifically by this demographical assessment. The return rate on the surveys was lower than would have been preferred; however, the assessment was conducive for this study. Review of Literature Todays business environment can be described as turbulent; one that has scarce resources where you are expected to do more with less (Karatepe and Aleshinoye (2008). There is intense competitive pressure and rapid rates of technological changes. One central part of the service industry is the social interaction with customers or guests. Due to the enlargement of the service industry and growing competition, the demand on emotional labour and self control is high. As with any social contact, the obligation to control ones emotions plays a vital role (Zapf and Holz, 2006). In times past the behaviour of employees, the way they responded to employers, fellow employees and customers was not taken into account in a serious way as the work environment was a place where their personal feelings were to be left outside the workplace (Grandey, 2000). Many researchers have praised Hochschilds 1983 study investigating the work of flight attendants, showing that a substantial part of the job was dealing with the passengers and their emotions, to which the term emotional labor is attributed to (Aleshinoye and Karatepe, 2008; Diestel and Schmidt, 2006; Lewig and Dollard, 2003; Tracy, 2005; Zapf and Holz, 2006). Emotional labour involves diverse emotions; whether it is enhancing, faking or suppressing emotions to modify the emotional expression. Conjointly, emotions are governed in response to the display rules for the organization. The notion of emotional labour which is considered a prospective force of customers emotional position and subsequent valuation of service interactions, refers to the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions (Morris Fieldman, 1996; Karatepe and Aleshinoye, 2008; Brotheridge (2002)). The differentiating requirements of emotional labour are (Zapf, Vogt, Seifert, Mertini, and Isic, 1999): (1) the necessity to exude positive emotions (PE), (2) the necessity to exude and handle negative emotions (NE), (3) the necessity to exude sensitivity emotions (SE), and (4) the emotional dissonance felt (ED). The literature on service work highlights the increasing importance of image so that service work ers must be in-perceptively conceptualized as cultural sign vehicles. In recent years, there has been enlarged dialogue of emotions in an organizational context (Sturdy, 2003), enabled by a rising view of emotions as evaluative judgments. An example of this can be seen in the tourism industry of the Bahamas. In the tourism industry, the hospitality product is one of service. One must be friendly, courteous and helpful. The success of this industry depends on customer satisfaction. It is unlike other industries as it is unpredictable (Kusluvan, 2003). The creation of a successful tourism product is based on a duel partnership between the country catering to the tourism and the tourist who visits that country (Dijk and Kirk, 2007). To achieve this unblemished service, employees who are in everyday face-to-face interactions with clients are required to do emotional labour. Schneider (2010) describes it to be ones ability to adapt to change in ones demeanor in order to achieve the best results whether success is achieved or not. It was felt that depending on the cliental, those who work in customer service should be able to adapt to the emotion that would be most effective to meet the needs of the organization (Grandey, 2 000). The emotional labour offered by employees is of vital importance when the aim and goal of the employer is to provide such an experience where both the visitor and the customer would develop an appreciation not only to share with others but would have them returning again and again (Dijk and Kirk, 2007). The appearance of the suitable emotion during face-to-face exchanges is a job requirement for many employees in the service industry. Ruz and Tudela (2010) states that ones state of mind is an essential component in how we relate to each other. We know that if we present ourselves in a positive way we will experience positive results. However, we should be careful as there are persons who can pretend to be positive at times but in truth can display negative actions from time to time causing conflict. It is a strange phenomenon but it has been observed that the behaviour of some persons differ in the job environment as oppose to their private lives (Kusluvan, 2003). At the interaction level, the emotional labour can be seen as a gauge of either positive or negative social relations with customers, while the conceptual level relates to the mechanisms that process the emotional work notion. The latter is more controllable and in some cases becomes an amusing experience for employees who structure emotional labour as a strategic exchange. Dis-identification can seemingly aid emotional labour. This usually occurs in conjunction with accomplishment of ones work when it is ambiguous (Tracy, 2005). According to Karatepe and Aleshinoye (2008) there are three modes of acting, surface acting, active deep acting and passive deep acting. Surface acting occurs when employees falsify their emotions by altering their outer conduct/performance to match the organizational display rules while private feelings continue to be unchanged. Active deep acting occurs when employees have to put forth effort to control emotions by regulating their expressive behaviors and inner feelings. Passive deep acting occurs when employees may involuntarily feel emotions needed for a particular situation. The processes of surface acting (managed observed expressions) and deep acting (managing feelings) coincides with the working definitions of emotional labor as a process of emotional regulation, and they provide a useful way of engaging emotional labor. Ideally, employers would prefer that employees leave their problems outside the workplace. However, as human beings this is not always achieved. If there are differences in how these two processes of emotion management relate to the outcomes, suggestions can be made for organizational training and stress management programs. For the most part, employers, have in place various programs, counseling, fund raising for example, to assist employees to cope with stress. In doing so, it is hoped that employees are more likely to be efficient. Showing compassion in the workplace can be a win-win situation (Frost, Dutton, Worline and Wilson, 2000). In spite of the fact that some customers may be insolent, employers expectation of their employee s is that they display professionalism by displaying tolerance and offering help under all circumstances (Schneider, 2010). Grandey (2000) supports this, stating that when organizational desired results are not achieved, various training programs are conducted by employers in order to destabilize those negative behavioral responses associated with various negative emotions. However, training is only one aspect to enhance behaviour in the workplace. It is important that employees respond to customers in a courteous and pleasant way no matter what the employee may be experiencing on a given day. Again, this response is not always suitable as there are some jobs where employees are expected to demonstrate a more aggressive type of response in order to achieve the desired effect (Nunan and Knox, (2005). Yang and Chang (2008) found that emotional labour should be measured using five dimensions emotional display rule (EDR), surface acting (SA), deep acting (DA), variety of emotions required (VER), frequency and duration of interactions (FDI). Emotional labour was measured with a slightly modified scale utilizing a 7-point Likert Scale. Particularly, the EDR was the level at which employees reported that their emotional displays were restricted by their jobs. The study also took under consideration the socio-demographic variables examined, including age, gender, employment and marital status. Grandey (2003) states that when considering ratings it is felt that the higher ratings should be accredited to the deep acting which is the display of genuine emotions as oppose to surface acting. Dijk and Kirk (2007) describe emotional display rules as rules that require employees to manipulate their emotions in order to achieve goal for a promised award such as an increment. On the other hand w hen they fail to meet the required goal of the organization they can very well encounter disciplinary action. Hochschild (1983) claimed that the way persons conduct emotional labor is predisposed by an assortment of individual and situational characteristics. Seldom is emotional labor formulated as having an interior source of inconsistency, one that is thoughtful of the continuing condition of the person as opposed to being a creation of the circumstances. The individual difference approach to emotional labor involves the measurement of individual dispositions and the supposition that these measures can assist in explaining individual attitudes and performance (Staw Ross, 1985). It can then be understood that persons can be characterized into certain proportions, that these proportions have some constancy over time, and that these dimensions are useful in predicting individual behavior across situations (Staw Ross, 1985). It is proposed that individual characteristics influence the individuals performance of emotional labor through different acting mechanisms, and result in different outc omes. The basic assumption is that, persons with different dispositions evaluate the same emotional display rules differently. A complication in providing emotional labour is increased in employees with restricted backing for power (Tracy, 2005). Zapf and Holz (2006) make reference to Hochschilds argument that conducting emotional labour for long periods of time would overburden the service providers capability to show the preferred emotions. The employee would continue to smile, but the feeling would not be in it. This inconsistency is what is labeled as emotional dissonance. The kind of circumstances that end up in emotional dissonance can easily occur in service interactions. This is because the inconsistent temperament of service delivery as much depends on the situational factors involved such as the employees feelings on that particular day or stressful interactions with demanding or difficult customers. It is difficult, in many instances, to determine that the behaviour of individuals in terms of whether their actions are natural or programmed (Kusluvan, 2003). Lewig and Dollard (2003), states that emotional dissonance subsequently results in depression, low self-worth, despondency and withdrawal from the job. There are times when employees are placed in situations where their emotions are tested and tried by those in administration. These experiences can be taxing on ones health and as a result, leave them drained. In addition, employees become demoralized to the point where those they are expected to service suffer as they are unable to perform their duties in a satisfactory manner (Grandey, 2000). Karatepe and Aleshinoye (2008) noted that employees who are in frontline service jobs are vulnerable to emotional dissonance. They noted that the incongruence between felt and displayed emotions captures two modes of surface acting and passive deep acting which are at the opposite ends of a scale. It also pointed out that emotional dissonance and/or emotional exhaustion may give increase to negative job outcomes such as job performance or job d issatisfaction. Zapf and Holz (2006) further state that the reaction to emotional demands in service work is described as burnout: a syndrome that consists of depersonalization, exhaustion and reduced personal accomplishment. Because surface acting consists of faking ones expressions; pretending to have certain feelings that do not exist. This alone is stressful and can prove to cause one to become detached from ones true feelings and those of others. In addition it can also bring about lack of ones personal achievement especially if the customers were not impressed (Brotheridge, 2002). The long-run effect would lead to psychological ill heath brought about by alienating personal feelings. Lewig and Dollard (2003) further express that the felt emotions and displayed emotions experienced within dissonance can lead to dysfunctional emotional labour for a worker. Tracy (2005) describes the declaration of an elected identity elucidated emotional labour. This identity is constantly reconditioning but it is not real. Kusluvan (2003) expresses that one has to have a keen insight into the behaviour of persons as they are not always authentic. Grandey (2003) discovered that there are ways in which one can determine whether ones emotional display is genuine or not. For example, a smile also known as a Duchenne smile by looking at which muscle around the eye is being used. However it is not clear whether this is so with a faked smile and whether they influence observers in a negative way. Depersonalization is said to be the tendency to treat clients like objects and too change into an unsympathetic behaviour with regard to clients. Because deep acting is closer to actual genuine feelings the chances are that the expectation is that there would be a lower level of depersonalization and that one would experience more personal achievement (Brotheridge, 2002). Exhaustion measures the feeling of the burnout. While personal accomplishment includes the position of having the capability to carry out functions and skills to meet personal goals on the job. Emotional exhaustion is preempted by emotional dissonance. It has been debated that the role conflict is identical with emotional dissonance and proceeds emotional exhaustion. Emotional dissonance as a result leading to unhappiness with a job is foreseen through individuals (Ludwig and Dollard, 2003). Zapf and Holz (2006) make it clear that the need to display negative emotions should not be misconstrued as letting out ones personal negative emotions. Instead, the restrained expression of anger may be used to make plain that one is critically affected by something or one is taking something seriously. Lewig and Dollard (2003) found that while the display of positive or negative emotions as well as sensitivity requirements, are not necessarily stressful. However, they may become so, through emotional dissonance. Zapf and Holz (2006) state, that the explanation for the positive and negative effects of emotional labour on burnout can be divided into two levels: interaction and conceptual. Karatepe and Aleshinoye (2008) found that negative affectivity is positively related to emotional dissonance and exhaustion and that these were consistent with the perception mechanism. They concluded that the face-to-face service providers emotional exhaustion, as they hypothesized, was positively related to emotional dissonance. Yang and Chang (2008) found that EDR was significantly correlated with all job satisfactions subscales as well as the organizational commitments subscale; and interestingly they found no significant relationship between VER and job satisfaction. Lewig and Dollard (2003) discovered that when service workers are given the means by which he or she can manage effective and developing interaction, thereby providing them with a greater sense of self worth, emotional labour becomes functional. Interactions with customers are favorable due to optimism and emotional stability by introducing a barrier between them and the associated emotion. In contrast, it was pointed out that employees experiencing emotional dissonance on a continuous basis lose their scanty resource reservoir and are faced with emotional exhaustion, which gives rise to substantial costs for organizations. This was in spite of the fact that service with a smile was seen as an established job requirement during the selection of new employees in service (Karatepe and Aleshinoye, 2008). Their results also confirmed that emotional dissonance partially mediates the effect of built-in motivation on emotional exhaustion. But consistent with the COR (Conservation of Resourc es) theory where persons seek to acquire, maintain and preserve certain resources, employees with built-in motivation may cope with emotional dissonance, and, as a result protect themselves from emotional exhaustion. Ruz and Tudela (2010) found that persons made more errors and took a longer time completing tasks when the emotions displayed by a customer did not agree with their natural feelings. Karatepe and Aleshinoye (2008) also found in their study that there are employees who are vulnerable to high emotional dissonance. These employees try to concentrate more on their job-related duties and responsibilities in order to protect themselves from experiencing further emotional dissonance to ensure that they perform effectively in the organization. The school of thought here is that emotional dissonance does not have any bearing on job performance. In order to maximize the skills and abilities of employees, it is imperative that employers evaluate those skills and abilities with the view of assigning employees appropriately (Bailey and McClough, 2000). Pugh (2001) emphasizes that organizations would do well to recognize and appreciate the importance of the emotions of their employees because their emotions can make or break their business. Dijk and Kirk (2007), further states that employees must be mindful of the type of environment they provide not only for the tourist that visit their establishment, but also for the persons they employ to perform as there are times when stress can get out of hand. Methodology This study is quantitative in nature, seeking to measure service employees attitudes towards emotional labour, specifically, surface acting, deep acting and the consequence of burnout. The parameter of this study is limited to the hospitality industry; this section describes the sample and sample selection, instrument, procedure and analysis. Sample Sample Selection A sample size calculator publically serviced by Creative Research Systems online was used to produce the sample size. The population: one hundred and sixty-five (165) employees who work at a timeshare resort, using a confidence level of 95% generated the sample size of one hundred and sixteen (116). The sampling parameters focus only on those guest-contact (face-to-face or voice-to-voice) employees who perform emotional labor on a daily basis. The guest-contact employees included in this purposed study are those who work in the Front Office, Concierge, Housekeeping, Engineering and Sales departments. Entry-level employees and middle managers were included in the sample, senior management was not. Criteria for being a participant: Participants must be full-time employees Participants have to be guest-contact employees (face-to-face or voice-to-voice) Procedure A meeting was held with the General Manager (GM) of the timeshare resort to initially introduce and seek permission to conduct this study. After which, the GM was formally presented with a copy of the research proposal and a formal letter requesting permission for the administration of the survey. Permission was granted and the managers of the various departments were notified and advised to inform their respective departments about the administration of the surveys. The surveys were personally distributed and monitored over a three (3) day period. Potential participants were approached and asked to partake in the study; consent was gained from each participant. Each employee was briefed that they could withdraw from the survey at any time. The participants details were anonymous and were only identifiable by gender, age, industry experience and departments. Employees attitudes are critical factors in the formation of the professed positive or negative consequence of performing emotional labor. Particularly, at what levels are emotional labour conducted via surface acting, deep acting, and the effect that it has on service workers, and its associated burnout consequence? This question was addressed by the following hypotheses: H1a: There is no relationship between gender and surface acting. H1b: There is no relationship between gender and deep acting. H1c: There is a relationship between gender and burnout. H2a: There is a relationship between age and surface acting. H2b: There is a relationship between age and deep acting. H2c: There is a relationship between age and burnout. H3a: There is a relationship between industry experience and surface acting. H3b: There is no relationship between industry experience and deep acting. H3c: There is a relationship between industry experience and burnout. H4a: There is a relationship between department and surface acting. H4b: There is no relationship between department and deep acting. H4c: There is a relationship between department and burnout Instrument. A self administered survey was used to collect the data. The overall design was a survey constructed with the influence of the extensive literature review. A five point Likert scale was used with the options of Always (5) to Never (1) accompanied each question. There were no verbal labels for scale points 2 through 4; this indicated the equal interval of one between them within the range 5 and 1. Emotional labour was measured by Q6, Q7, and Q11; surface acting was measured by Q8, Q9, Q11 and Q12. Deep acting was measured by Q13, Q14 and Q15, and burnout was measured by Q16, Q17 and Q18.  [1]   With the use of a convenient employee sample approach to collect data, there were some constraints in terms of this studys sample requirements as 116 surveys were attempted, only 64 surveys were adequately completed and admissible for analysis. The data was then analyzed was carried out in each socio demographic (gender, age, industry experience and department) using the t-test and single factor ANOVA analysis. The t-test was carried out to compare the means of each participant for either questionnaire to check the questionnaire was reliable over time. When multiple t-tests are conducted a significance problem develops and reduces validity. The ANOVA analysis overcomes this problem by detecting the differences as a whole. Findings and Analysis The demographics of the study sample indicated that 45.31% of the respondents were female and 54.69% were male. All of the respondents had industry experience of at least 1 year, and most of them had more than ten years experience (39.06%). Table 1 shows the descriptive analysis means, standard deviations, variances and skewedness of variables used in this study. Table 1 Means, Standard Deviations, Variances, Skewedness M SD V Emotional Labor 3.99 1.35 1.84 Surface Acting 3.61 1.55 2.40 Deep Acting 3.50 1.40 1.97 Burnout 2.90 1.53 2.34 The total sample (n=64) averaged the experienced of emotional labour at 3.99 (SD=1.35), surface acting at 3.61 (SD=1.55), deep acting at 3.50 (SD=1.40) and burnout at 2.90 (SD=1.53); each mean out of a possible 5. This shows that the majority of the responses were close to the respective means. Individual T tests were used to analyze the differences of surface acting, deep acting and burnout amongst the demographics. The means from the total sample for SA=3.17, DA=3.3

The Last Hung: Joops Mid-life Crisis :: essays research papers

The Last Hung: Joop's Mid-Life Crisis In Horst Stern's The Last Hunt, a man named Joop is portrayed as a professional worker in a very well known bank. Outside of being a banker, Joop enjoys to hunt wild animals. This has been a hobby of his since he was a young boy. Throughout the story many questions are raised about Joop's true feelings about his job, hunting, and his life. In the beginning of the story, a women walks in on Joop while he is staring at a picture on a wall in his office. The women is very embarrassed because she believes he is staring at the nudity part of the picture. This indeed is not true as the reader further examines the reason behind the picture. By looking at the picture, Joop realizes that he is going through a mid-life crises, which can only be resolved by exorcising memories of his wife, the bear, and the goddess of hunting, Diana. The solution to the first part of his mid-life crisis is to get rid of the memories of Mari that still resided deep within his mind. He does this by visiting the house where the majority of these memories take place. While touring through the house he remembers all the ways that Mari resembled the goddess of Diana. During the period that Joop was married to Mari, she portrayed herself in a few ways as being Diana. She did this by giving the name of "Worshipping Diana to the act of Joop kissing her. Her skin was white except for one violet-colored bruise just under her right collarbone; it never disappeared entirely during the hunting season and came from the kick of her hefty weapons. It pleased her that he liked to kiss this particular spot. She called it "Worshipping Diana" (Stern 112). By doing this, Mari therefore implies that she believes she is the goddess of hunting. Not only does Mari imply that she is similar to the goddess Diana, but Joop also feels very upset about her believing that she is a goddess and he is just one of her pawns. " Her solemnity always frightened him, since it seemed to suggest that his main role in her eyes was as high priest of her own cult" (Stern 112). In this case the high priest would be the hunter Joop, and he would be serving Mari in her own fantasies. Joop's departure from the house was very swift because he wanted to get the memories of Mari behind him. Joop climbed wearily into the car and told his chauffeur to drive .

Global Warming AD

As the sun’s harmful rays beam through the depleting ozone layer the globe begins to warm, earths polar ice caps melt and slowly start the elimination of life. This ad demonstrates the cause and effect of global warming. The world inside the lower quadrant of the hourglass is slowly getting swallowed by the sea due to the melting ice caps above. Within the hourglass there’s text stating â€Å"we are slowly running out of time, act now before it’s too late†. In the top of the hour glass a polar bear and penguin sit upon two nearly melted ice caps. The world below has cars driving into a city passed chopped down trees, and a gas station. Although the ad appears to be warning us of global warming, it’s actually warning us of our own selfishness! The ad uses three main tactics to achieve this, presentation of text, types of images, and image composition. The advertisers decided to use presentation of text in a subtle way to get their point across. The display of the text in this ad has diminutive properties. This relates to the feeling human beings have towards the situation of global warming. It indicates that we conveniently believe it’s a small issue and doesn’t need to be presented as a major problem. People avoid the truth and would rather just pass it on to the next generation to deal with. The use of this tactic helps sell the idea that we are to selfish to address the situation. Even though we have scientific evidence that global warming is happening, and that the polar ice caps are melting, people still don’t want to make it an issue. People would rather act selfish and destroy the earth then be inconvenienced and have to give up their comfortable lives. A stronger tactic used by the advertiser is the use of types of images, which provides us with further evidence. The types of images used in this ad show the advertisers point in a more straight forward manner. They use the images of street lights leading up to a city full of high-rises to provide us with the notion that we abuse energy. On the sides of the road there’s chopped down trees and a gas station indicating how human beings rape our land of its natural resources. Cars fill the street showing a luxury that pollutes and destroys the earth. All of which directly correlates with the image of the melting polar ice caps in the top of the hourglass. Once again it sells the idea that the ad informs us of our own selfishness. It indicates that people will do anything for their luxuries, even if it destroys our own planet. Providing evidence that our selfishness will not let anything stand between us and the things we love, even at the highest cost. By using a less noticeable, although stronger tactic, composition of images provides us with further evidence of their strategy. Image composition is the last and strongest tactic used by the advertiser. In the top frame of the hourglass the ice cap sits in pure blue water. In the lower section of the hourglass the earth is being swallowed by stagnant deathly water indicating the lack of life. Plus in the top frame a polar bear and a penguin sit perched anticipating their final moments of life as their worlds slowly melt away. As two birds hover above ground as their world disappears as well. This sells the idea by showing that people are too selfish to care not just about their own lives, but also every other life on this planet. Other creatures are going to die directly caused by our actions. The sea water levels are going to rise while the land becomes engulfed causing life on earth to diminish. And we are too selfish to look around and realize that we are destroying all habitats. Yet we still act like we are alone on this planet. This ad warns us of both global warming and our selfishness as human beings. By combining three tactics, presentation of text, types of images, and image composition the advertisers show us the affects of both. The use of dying animals, abused natural resources, man made cars, and the melting polar ice cap allows us to see the correlation between the issue of global warming and our selfishness. The presentation of text raises the awareness of people thinking it’s not a major situation, thus selling the ideas of global warming and our selfishness towards the belief of global warming. Each involves us in a selfish manner and uses cause and effect to sell the product. If humans keep being selfish and don’t stop taking advantage of our planet, then there will be no planet left to take advantage of.

Free Essays on Annotation Paragraph Assignment

In today’s society, over-eating is definitely on a rise. Even in this day and age of fitness, where living a healthy and active lifestyle is much more highly promoted than it was twenty years ago. Everywhere one may look; there is a new diet fad, weight loss formula, drug, or system. But yet, there is a vast percentage of Americans whose health is at risk do to obesity. So regardless of whether one is worrying about weight, either to gain or to lose, typically when a person is asked how they feel about the way they look, for the most part, people will answer by wishing they could change at least one thing, sometimes more. One thing is for sure: this is a society that is obsessive about food. As Marcel Danesi points out in his article entitled â€Å"Food as Myth†, the mere act of eating in public reflects a ritualistic code. While people may be inclined to simply have a salad when out at a luncheon, they may be more inclined to go by McDonalds for a super sized Big Mac meal for a late night dinner on their way home from school. Food is also glorified on several different holidays such as Christmas and Thanksgiving. This is how society gives itself permission to engorge them in a public setting. A sort of loop-hole to what Dansesi referred to as an â€Å"eating code†. There is a definite conflict between society’s encouragement of a healthy lifestyle and people wanting to just eat whatever they want and enjoy their meals, the fact that people will eat will remain a constant as long as mankind inhabits the Earth.... Free Essays on Annotation Paragraph Assignment Free Essays on Annotation Paragraph Assignment In today’s society, over-eating is definitely on a rise. Even in this day and age of fitness, where living a healthy and active lifestyle is much more highly promoted than it was twenty years ago. Everywhere one may look; there is a new diet fad, weight loss formula, drug, or system. But yet, there is a vast percentage of Americans whose health is at risk do to obesity. So regardless of whether one is worrying about weight, either to gain or to lose, typically when a person is asked how they feel about the way they look, for the most part, people will answer by wishing they could change at least one thing, sometimes more. One thing is for sure: this is a society that is obsessive about food. As Marcel Danesi points out in his article entitled â€Å"Food as Myth†, the mere act of eating in public reflects a ritualistic code. While people may be inclined to simply have a salad when out at a luncheon, they may be more inclined to go by McDonalds for a super sized Big Mac meal for a late night dinner on their way home from school. Food is also glorified on several different holidays such as Christmas and Thanksgiving. This is how society gives itself permission to engorge them in a public setting. A sort of loop-hole to what Dansesi referred to as an â€Å"eating code†. There is a definite conflict between society’s encouragement of a healthy lifestyle and people wanting to just eat whatever they want and enjoy their meals, the fact that people will eat will remain a constant as long as mankind inhabits the Earth....

The Grapes Of Wrath Essays (856 words) - U.S. Route 66, Dust Bowl

The Grapes Of Wrath Essays (856 words) - U.S. Route 66, Dust Bowl The Grapes of Wrath The Grapes of Wrath is a novel by John Steinbeck that exposes the desperate conditions under which the migratory farm families of America during the 1930's live under. The novel tells of one families migration west to California through the great economic depression of the 1930's. The Joad family had to abandon their home and their livelihoods. They had to uproot and set adrift because tractors were rapidly industrializing their farms. The bank took possession of their land because the owners could not pay off their loan. The novel shows how the Joad family deals with moving to California. How they survive the cruelty of the land owners that take advantage of them, their poverty and willingness to work. The Grapes of Wrath combines Steinbeck adoration of the land, his simple hatred of corruption resulting from materialism (money) and his abiding faith in the common people to overcome the hostile environment. The novel opens with a retaining picture of nature on rampage. The novel shows the men and women that are unbroken by nature. The theme is one of man verses a hostile environment. His body destroyed but his spirit is not broken. The method used to develop the theme of the novel is through the use of symbolism. There are sevestronger, uprooting the weakened corn, and the air became so filled with dust that the stars were not visible at night. (Chp 1) As the chapter continues a turtle, which appears and reappears several times early in the novel, can be seen to stand for survival, a driving life force in all of mankind that cannot be beaten by nature or man. The turtle represents a hope that the trip to the west is survivable by the farmer migrants (Joad family). The turtle further represents the migrants struggles against nature/man by overcoming every obstacle he encounters: the red ant in his path, the truck driver who tries to run over him, being captured in Tom Joad's jacket: And now a light truck approached, and as it came near, the driver saw the turtle and swerved to hit it. The driver of the truck works for a large company, who try to stop the migrants from going west, when the driver attempts to hit the turtle it is another example of the big powerful guy trying to flatten or kill the little guy. Everything the turtle encounters trys its best to stop the turtle from making its westerly journey. Steadily the turtle advances on, ironically to the southwest, the direction of the mirgration of people. The turtle is described as being lasting, ancient, old and wise: horny head, yellowed toenails, indestructible high dome of a shell, humorous old eyes. (Chp 1)The driver of the truckow is described as being unmovable and never bending to the wind or dust. The Joad family does not want to move, they prefer to stay on the land they grew up on, much the same as the willow does. The willow contributes to the theme by showing the unwillingness of the people to be removed from their land by the banks. The latter represents the force making them leave their homes. Both of these symbols help contribute to the theme by showing a struggle between each other. The tree struggles against nature in much the same way that the Joad family struggles against the Bank and large companies. The rains that comes at the end of the novel symbolize several things. Rain in which is excessive, in a certain way fulfills a cycle of the dust which is also excessive. In a way nature has restored a balance and has initiated a new growth cycle. This ties in with other examples of the rebirth idea in the ending, much in the way the Joad family will grow again. The rain contributes to the theme by showing the cycle of nature that give a conclusion to the novel by showing that life is a pattern of birth and death. The rain is another example of nature against man, the rain comes and floods the living quarters of the Joads. The Joads try to stop the flood of their home by yet again are forced back

Compare FedEx and UPS Assignment Example | Topics and Well Written Essays - 500 words

Compare FedEx and UPS - Assignment Example UPS is slow in delivery and does not adequately track the customers’ parcels. UPS business operations are divided in to three segments. UPS delivers package, provides transportation, logistics and financial related services both in US and other countries. The three business segments of UPS are US domestic package, International package and Supply chain and Freight business segment (Dennis, 2011). UPS supply chain and freight business segment provides services such as customs brokerage, supply chain management, freight distribution and consulting services such as technology solutions. UPS has 220,000 employees, 523 aircrafts and over one hundred thousand cars, trucks and vans for ground transportation. On the other hand, FedEx has four main business segments that are FedEx ground, FedEx express, FedEx freight and FedEx services. FedEx Express is tasked with shipping services for the delivery packages (Kurtz & Boone, 2009). FedEx also provides custom clearing, ocean and air freight forwarding services and other international trade advisory services (Kurtz & Boo ne, 2009). FedEx Ground offers ground parcel delivery while FedEx Freight offers the less-than truckload airfreight parcel delivery services that are time sensitive. FedEx Services provides customers with numerous services such as computer rentals, information communication solutions, marketing services, web-based platforms and customer service support (Dennis, 2011). From the business segments of each company, FedEx has managed to diversify the services than UPS that mainly depends on the traditional packages and parcel delivery business segment. Both UPS and FedEx have extensive regional presence in Europe and Asian continents. FedEx offers time specific delivery in most of the countries especially in Asia through the FedEx Asia one network (Dennis, 2011). FedEx and UPS are the largest companies in the courier industry. FedEx have cheerful customer

Causes of childhood obesity Research Paper Example | Topics and Well Written Essays - 1750 words

Causes of childhood obesity - Research Paper Example The US government has estimated that only in New York out of 4 children’s under age of 18 one is affected with obesity as a result of which approximately 1.1 million children’s are obese. Major problem is not with the lack of understanding of the causes but with the high number of cases coming up with obesity among children’s it is difficult to decide which policy and program is the best to fight this problem. Some of the factors like changes in life style and also changes in culture has made kids not so healthy and have increased the cases of obesity in the last few decades. As per Ebbelung et al, currently across the globe 18000000 childhood obese cases are been seen which is a very crucial matter to be looked upon by all the countries to reduce the affects arising from obesity. According to Lissauet al. 2004, the countries with less obesity in the earlier years have shown signs for higher childhood cases from the last few decades because of the change in culture and their living standards (kalies, Jacksonville and Kries 112-120). Klein in 2008 stated that America is the fastest developed nation and also richest country in world, but the cases of obese has always hindered the name of the country in different countries. Robert Burton has said that to speak over the remedies and cures for fighting obesity is a waste until the perfect cause for the problem is been found and searched. In an international review Silventoinen et al. explained that genetics played a strong on variation of body mass index (BMI) among various ages and this factor is far stronger than the environmental influence of the country over the children’s. Even in 2004 Baur and O’Connor said that the rise in obesity among children’s is due to the changes in physical and social environment (Paxon 234-240). This particular research over the causes for the rise in obesity in US is been done using secondary data. The secondary